Our Work & Case Studies
Our success is measured by the tangible, high-ROI results we deliver. Explore our case studies to see how PMG partners with organizations to tackle complex challenges and unlock transformative growth.
A $462M Multi-Unit QSR Franchisee
In service-driven multi-unit operations, employee turnover is not just an HR cost but a direct tax on customer experience, operational consistency, and unit economics. Investing in culture, communication, and career pathways is a measurable driver of profitability, not an overhead expense.
A $1.2B Enterprise Software Company
A broken support function does more than inflate costs; it actively dismantles customer loyalty and recurring revenue streams. Transforming support from a reactive cost center to a proactive, tech-enabled retention engine is one of the highest-ROI investments a SaaS business can make.
A $260M B2B Software Platform
Internal complexity is a silent competitor. The cost of cumbersome processes and misaligned organizational structures is paid in employee time, customer patience, and forgone revenue. Simplifying internal workflows is not just an operational fix but becomes a strategic method of unlocking growth and customer focus.
A $389M Research University Faculty
In mission-driven institutions, administrative bloat is a tax on the core mission. Modernizing back-office functions through process clarity and intelligent automation directly funds and enables academic excellence and student success.
A $2.7B Provincial Education Authority
In the global competition for talent, a provincial education system is a strategic asset. Aligning academic output with economic demand requires moving beyond internal academic metrics to external, market-driven intelligence. This alignment is the foundation of regional economic resilience and growth.
A $59M QSR Franchise Group
In franchise models, consistency is the brand. Management turnover is the single greatest risk to unit-level economics and brand equity. Building a talent factory with clear pathways and a supportive culture is a core operational strategy for scalable, profitable growth.
A $561M Private Equity Restaurant & Retail Portfolio
For private equity, operational value creation is the new arbitrage. Owning an asset without the expertise to run it leaves significant equity on the table. Embedding expert operational management post-close is a primary lever to achieve and exceed underwriting models.
A $125M B2B Technology Platform
Global support fragmentation is a silent tax on growth. Inconsistency destroys customer trust and inflates costs. Centralizing governance, automating routine tasks, and instilling a culture of quality transforms support from a cost-centric burden into a scalable, brand-reinforcing asset.
A $145M Multi-Property Hotel Franchisee
A crisis reveals the true flexibility of a business model. Surviving a market collapse requires decoupling revenue from traditional demand drivers and reimagining the physical asset for alternative uses. The ability to pivot operationally and commercially is a test of long-term viability.
A $132M Enterprise Technology Company
For technology companies, growth stalls when the engine of customer acquisition operates independently from the engine of customer retention. Aligning sales, success, and product launch under a unified commercial strategy is essential to transform one-time sales into a compounding revenue machine.
A $26M QSR Franchisee
In multi-unit franchise operations, consistency is the business model. Turnover and the absence of standardized processes are a single, systemic failure. Fixing one requires fixing the other; a robust SOP reduces training time and variability, which in turn increases employee confidence and retention.
A $17M QSR Franchise Group
In a franchise model, competitive advantage is won at the local level. National brand power alone is not enough. Winning requires a dual strategy: ruthlessly optimizing unit-level economics while simultaneously building a hyper-local brand identity that fosters community loyalty.
A $14M Software Development Platform
A production crisis is often the violent symptom of chronic technical and product debt. The most effective response addresses the immediate fire and the underlying arson risk before using the crisis as a catalyst to force necessary, sweeping simplification.
An $88M Software Company, Post-Acquisition
Acquisition success is determined by post-close execution velocity, not just due diligence. A swift, surgical intervention to rationalize assets and unify operations can rescue a troubled merger and unlock its intended value.
A $6M Supply Chain Software Company
A superior product trapped by poor commercial execution is a common failure mode. Growth requires aligning the entire commercial engine around a crystal-clear, customer-centric value proposition. Fixing this alignment is often a higher leverage point than building more product features.
A $57M Financial Services Firm
In the information economy, data silos are a structural flaw that cripples strategic velocity. Unifying data is not an IT project; it is a strategic redesign of how the organization sees itself and operates. The resulting transparency unlocks the capacity for informed innovation and rapid adaptation.
A $21M Multi-Property Hotel Franchisee
In multi-unit hospitality, inconsistency is the enemy of profitability. Variability in performance is not inevitable; it is a failure of standardized process and data discipline. Implementing a single, analytics-driven playbook across the portfolio is the most direct path to transforming erratic assets into a predictable machine.
A $147M Mid-Size University
The value of a university degree is increasingly measured by employability outcomes. Institutions must actively engineer the bridge between academia and industry, transforming from isolated educators into connected talent partners. This strategic shift is essential for long-term relevance and alumni success.
A $27M Five-Property Hotel Franchisee
In multi-unit hospitality, inconsistency is the highest cost. Standardization is not about stifling service but about creating a reliable, efficient foundation upon which exceptional guest experiences can be consistently delivered. It transforms a collection of individual properties into a scalable operating system.
A $256M Provincial Community College
For modern educational institutions, the curriculum must be dynamically aligned with market demand. Enrollment growth is not just a marketing challenge; it is a strategic one that requires the institution to operate as a talent pipeline partner for industry, not just an academic silo.
An $874M Digital Asset Exchange
In trust-based, high-velocity industries like crypto, customer support is the frontline of risk management and brand integrity. A scaling company cannot outgrow its ability to serve its users; the support function must be engineered with the same scalability and resilience as the core trading platform itself.
A $33M Three-Property Hotel Portfolio
In owner-led exits, value is not found but it is created directly. A disciplined, professionally managed sales process that positions the asset strategically and cultivates competitive tension is the most reliable lever to maximize personal liquidity.
A $149M Fine Arts Institution
True strategic leadership is revealed not only in creating success but in managing necessary endings with integrity. A planned, ethical transition protects stakeholder value and preserves reputation, which is the ultimate currency for leaders and institutions.
A $67M Open-Source Software Platform, PE-Backed
Open-source community and commercial viability are not mutually exclusive, but they cannot compete for the same resources. Success requires a deliberate bifurcation strategy: the free community edition must serve as a marketing engine, while the commercial product must offer distinct enterprise value. The PE goal is to monetize the bridge between the two.
A $24M EdTech Platform, PE-Backed
Not all products are meant to be grown; some are meant to be harvested. A disciplined harvest strategy focuses not on new features or customers, but on radically simplifying the operation, automating retention, and cutting all non-essential costs to maximize cash extraction. This provides the financial runway needed for the parent company's next act.
A $94M Enterprise B2B Platform
A vendor partnership in conflict is a massive silent tax on innovation and revenue. Restructuring a dysfunctional relationship to grant operational autonomy is often a higher-value action than building new features, as it unlocks the capacity to execute.
A $35M Mobile App Development Platform
When your business is built on someone else's platform, their opaque policy change is your existential risk. Surviving requires treating the platform owner's automated messages as a cryptographic puzzle to be solved with forensic analysis, legal interpretation, and rapid, controlled experimentation.
A $7.5M Nonprofit Foundation
A grant is not a business model; it is seed capital for building one. Non-profits that mistake funding for sustainability face inevitable collapse. The strategic imperative during periods of grant-funded growth is to invest in building the operational engine and diversified revenue streams that will power the mission long after the specific grant money is gone.
A $14M Acquired B2B Software Platform
The cost of indefinite integration is always higher than the cost of a decisive sunset. A rapid, well-communicated consolidation, though challenging, is superior to the slow bleed of maintaining parallel systems, as it frees resources to fuel the true strategic platform.
A $12M Legacy Supply Chain Platform
In a crisis, the optimal financial outcome is often containment, not maximization. Strategically abandoning a contested liability to protect customer relationships, brand reputation, and strategic focus is a financially astute form of damage control that preserves greater value.
A $260M B2B SaaS Private Equity Portfolio
Internal complexity is a silent competitor. In B2B SaaS, the cost of cumbersome processes and misaligned organizational structures is paid in employee time, customer patience, and forgone revenue. For PE-backed platforms, simplifying internal workflows is a strategic method of expanding EBITDA and unlocking the compounding returns that drive exit multiples.
A $143M Industrial & Manufacturing Technology PE Portfolio
A broken support function does more than inflate costs; it actively dismantles the customer trust on which long-term contracts and recurring revenue depend. For PE-backed platforms, transforming support from a reactive cost center into a proactive, tech-enabled retention engine is one of the highest-ROI investments available. In capital-intensive industries, operational excellence in customer support is a direct driver of exit value.
A $125M Precision Manufacturing & Aerospace Components Company
In precision manufacturing and aerospace, support fragmentation is a silent tax on growth and a direct threat to client trust. Inconsistency destroys the confidence that high-stakes buyers require. Centralizing governance, automating routine tasks, and instilling a culture of technical quality transforms support from a cost-centric burden into a scalable, contract-retaining asset.
A $1.3B Manufacturing Holding Company
For family office holding companies managing distributed manufacturing portfolios, growth stalls when customer acquisition and customer retention operate independently across siloed business units. Aligning sales, success, and product launch under a unified commercial strategy coordinated across geographies is essential to transform one-time transactions into a compounding, scalable revenue machine.
A 55-Seat Provincial Majority Campaign
A political campaign run like an agile, data-first startup outperforms one run like a tradition-bound institution. Closing a funding gap is only half the equation; deploying that capital against the right personas in the right ridings is what turns dollars into seats.
A $400M Municipality's Cross-Department Unification
Municipal gridlock is rarely a people problem; it's a process problem. Formalizing the handoffs between departments and enforcing data cleanliness at the point of entry unlocks hidden capacity that headcount alone never would.
A $250M Manufacturer's DTC Market Entry
For a manufacturer at this scale, going direct-to-consumer is not a website launch; it's an operational DNA change. Converting raw production capacity into owned brand equity is what insulates a manufacturer from the next B2B downturn.
A $15M Charity's Granting Governance Overhaul
In philanthropy, every hour spent on manual administration is an hour not spent serving the mission. Replacing subjective, paper-based granting with an objective, audit-ready system doesn't just reduce risk, it directly increases the share of every dollar that reaches the children it's meant for.